Privacy Policy

DVDFab ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dvdfab.cn, use our software products, or utilize our Cloud Services

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect depend on how you interact with us:

1.1 Information You Provide Directly

  • Account Information: When you register for a DVDFab Member account, we collect your email address and username.
  • Purchase Information: When you buy a license, our third-party payment processors collect your billing details. We do not store your full credit card information.
  • Customer Support: Information you provide when you contact us for help (e.g., chat logs, error screenshots).

1.2 Information Collected Automatically

  • Device & Usage Data: We collect technical data such as your IP address, browser type, operating system version, and software crash logs to help us debug and improve stability.
  • Cookies: We use cookies to remember your login session and language preferences.

1.3 Information Related to Cloud Services

When you use our Cloud Services (services that allow for data storage, synchronization, or cloud-based processing), we may collect and store:

  • User Content: The files, media configurations, or data you voluntarily upload, store, or process using our Cloud Services.
  • Metadata: Technical information about your content (e.g., file size, format, timestamps) required to enable synchronization and service functionality across your devices.

2. How We Use Your Information

We use the collected information for the following specific purposes:

  • Product Activation: To verify your license key and unlock software features.
  • Cloud Service Operation: To provide storage, synchronization, or processing capabilities as requested by you.
  • Service Improvement: To analyze crash reports and usage statistics (anonymized) to fix bugs.
  • Communication: To send you important notifications regarding your account, security updates, or policy changes.

3. Special Provisions for Cloud Services

We provide various Cloud Services to enhance your experience (e.g., data backup, cross-device synchronization). Regarding the data you process or store via these services:

  • Data Ownership: You retain full ownership of all files and data you upload to our Cloud Services. We do not claim any copyright over your content.
  • Data Privacy & Access: Your content is stored on secure servers. We do not inspect, view, or analyze the specific content of your private files, except in the following limited circumstances:
    1. When you explicitly request us to do so for technical support purposes;
    2. When required by law, subpoena, or other legal process;
    3. To detect and prevent gross violations of our Terms of Service (e.g., hosting malware or illegal content).
  • Data Security: We employ industry-standard encryption protocols (SSL/TLS) during the transmission of your data.
  • Storage & Usage Limits: We reserve the right to set storage quotas or usage limits. If your account remains inactive for an extended period, we may delete your cloud data after providing notice, as defined in our Terms of Service.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We only share data in the following situations:

  • Service Providers: We share data with trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., email delivery services, server hosting providers like AWS or Azure), so long as those parties agree to keep this information confidential.
  • Legal Compliance: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with state and federal laws or a court order.

5. Data Security and Retention

  • Security Measures: We implement administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
  • Retention Period: We will retain your personal information (and Cloud Service data) only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by law.

6. Your Data Protection Rights (GDPR & CCPA)

Depending on your location (e.g., EEA, California), you may have certain rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Deletion (Right to be Forgotten): You can request that we delete your account and all associated data (including files stored in our Cloud Services), subject to certain legal exceptions.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Opt-Out: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email.

To exercise these rights, please contact us at service@dvdfab.cn.

7. Cookies and Tracking Technologies

We use cookies to enhance your experience.

  • Essential Cookies: Necessary for the website to function (e.g., login status).
  • Analytics Cookies: Tools like Google Analytics help us understand how visitors use our site. These IPs are typically anonymized. You can choose to disable cookies through your browser settings, but some features of the Site/Software may not function properly.

8. Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date."

10. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at: