Frequently Asked Questions (FAQ)

What to do when I purchase the wrong products?

If you find that you bought the wrong product, please contact the support team within the due time after the purchase and ask to exchange it for the correct one.

If these two products vary in price, please re-purchase the correct product and then forward the order receipt to the support team, and we will refund you the wrong order. For more details about the refund policy, please check https://www.dvdfab.cn/refund-policy.htm

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If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
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