In the Settings panel, under VIP Services, please be sure to enable the option "Pre-select Description Audio if available" and then try again and see the result.
If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
1. At the top left, open the Apple menu. 2. Select About This Mac. 3. In the "Overview" tab, look for "Processor" or "Chip". 4. Check if it says "Intel" or "Apple".