Frequently Asked Questions (FAQ)

Passkey is gone from desktop after I double-click to run it. What's going on?

Passkey is a Windows-based driver that runs on the air to descrypt movies/TV shows including DVD, Blu-ray and 4K Ultra HD Blu-rays. After it starts up, it will automatically minimize to the systemtray, and then load and decrypt the disc in the drive. You can go to the systemtray area to load it and adjust its settings or rip the disc to hard drive as folder or ISO file.

Contact Us

If you come across any problems during the process of purchasing or using our product(s), please feel free to contact us. Our service team is always on hand to assist you, and your issue will be dealt with as soon as possible.
Year-Round Online
Service
48-Hour
Get Response
1-on-1 Instant
Live Chat